We are seeking a Manager of Web Application Support to oversee the support activities for a large-scale enterprise application environment. This role involves leadership in application support, web infrastructure, release management, project management, and technical issue resolution.

Responsibilities

• Lead support operations for external applications and web hosting systems in North America.

• Supervise technical professionals, including performance management, development planning, and staffing recommendations.

• Direct activities related to release management, change management, capacity planning, performance optimization, and production support.

• Support systems utilizing Oracle WebLogic, Apache Tomcat, Linux/Solaris, Apache, Jira, SharePoint, AccuRev, and Planview.

• Collaborate with application development, architecture, infrastructure, and business teams on system design and implementation.

• Manage multiple technical projects, address service issues, mitigate risks, and safeguard company and client data.

• Participate in establishing global application support guidelines, policies, processes, and technology recommendations.

Qualifications

• Bachelor's degree in Computer Science or Computer Engineering.

• Minimum of eight years of experience in supporting web systems, application infrastructure, or enterprise information services.

• Technical proficiency with Oracle WebLogic, Apache Tomcat, and Apache web environments.

• Demonstrated leadership in managing application support professionals or other technical teams.

• Strong background in project management, release management, change management, capacity planning, and resolving production issues.

• Effective communication skills with technical teams, business executives, clients, and vendors.

• Availability for off-hours support and occasional travel based on business needs.

• Authorization to work in the United States without employer sponsorship.