Field Service Technician

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Field Tech

Field Technician – Washington, DC

We are seeking a Field Technician to join our team in Washington, DC. This role involves traveling extensively throughout the USA to provide technical services for automated packaging machinery used by Consumer-Packaged Good’s companies. As a Field Technician, you will be responsible for the installation, repair, and maintenance of these machines, while also building and maintaining strong customer relationships to drive future sales.

The ideal candidate will have excellent communication skills and the ability to collaborate effectively with customers, internal teams, and management.

Responsibilities:

  • Collaborate cross-functionally to ensure optimum machine performance and customer satisfaction
  • Cultivate relationships with customers to understand and help them achieve their productivity goals
  • Train operators and maintenance personnel on machine operation and maintenance
  • Visit domestic and international customers to identify and resolve technical issues
  • Maintain detailed reports on work orders, expenses, and customer feedback

Qualifications:

  • Prior experience in technical services, with mechanical and electrical knowledge
  • Preference for experience in PLC troubleshooting and programming
  • Strong communication and customer-facing skills
  • Willingness and ability to travel up to 65% of the year

Pay & Benefits:

  • Competitive compensation based on experience
  • Health and dental coverage
  • Life insurance
  • Vacation, holiday, and sick time
  • 401(k) retirement plan
  • Opportunities for personal growth and learning new technologies

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