Job Title: Customer Service Rep

Location: Omaha, NE

Salary: $19-21/hour

Customer Service Rep Summary: This exciting opportunity as a Customer Support Specialist offers involvement in the day-to-day operations of the Customer Service department. Your role involves ensuring accurate and timely contract reviews for incoming sales orders, managing customer interactions, and maintaining high service standards. Strong attention to detail and compliance with customer needs are essential in this position.

Customer Service Rep Responsibilities:

· Confirm orders received via email.

· Review and process email orders accurately.

· Update Navpoint with relevant customer information.

· Communicate efficiently with customers regarding order updates and changes.

· Collaborate with sales and internal teams to meet customer needs.

· Handle customer complaints and concerns.

· Participate in the Operator ACD Phone line.

· Support other assigned projects.

Education & Experience Requirements of the Customer Service Rep:

o Typing skills of at least 50 WPM with High Accuracy

o Proficient use of Office 365

o Good communication and critical thinking skills

o High degree of diligence

o Ability to work in a fast-paced environment

o Proficient use of Windows XP operating system and Microsoft Office products (Word, Excel, Outlook).

o Good communication skills for effective team collaboration

o Strong critical thinking ability for problem-solving

o Strong organizational skills.

Experience in industrial sales advantageous.