Account Manager-Transportation
Back to JobsApply Now
Transportation Account Supervisor
Welcome to the role of Transportation Account Supervisor in Plymouth, MI. This position demands expertise in car hauling transportation and logistics operations, involving collaboration with OEMs, auctions, and dealer networks.
The Account Manager's responsibilities include managing key customer relationships, ensuring service excellence, and identifying growth opportunities and operational enhancements.
This role requires proactive communication, cross-functional teamwork, and hands-on troubleshooting to meet customer expectations and achieve outcomes. Account Managers serve as the main point of contact for customers, working closely with internal and external partners to provide top-notch logistic solutions.
Key Responsibilities
Customer Relationship Management
- Cultivate and uphold strong customer relationships for satisfaction and retention.
- Act as the primary intermediary between customers and third-party broker networks for effective communication and issue resolution.
Cross-Functional Collaboration
- Collaborate with national customers, vendors, and internal teams to develop and implement solutions for complex needs.
- Work with claims management personnel to efficiently resolve issues.
Revenue Growth and Profitability
- Identify opportunities for revenue growth and profitability enhancement.
- Analyze spot-buy opportunities and set rates to maintain a balance between business gain and desired profitability.
Quality and Performance Management
- Investigate quality discrepancies, propose corrective measures, and collaborate with stakeholders for resolution.
- Review customer KPI reports and address areas of concern.
Pricing and Bids
- Enter RFQ opportunities in Salesforce and manage the bid process.
- Work with the Pricing team for spot buys and special move requests.
- Follow up on bid status and ensure accurate logging of all opportunities.
- Lead the preparation and delivery of Quarterly Business Reviews (QBRs), including gathering performance data, identifying trends, and creating presentations to showcase delivered value and improvement opportunities.
Inventory Management
- Conduct daily reviews of on-hold inventory, dwell times, and ground counts.
- Communicate with terminals and operations teams to ensure SLA compliance and inventory accuracy.
Customer Meetings
- Lead and schedule regular meetings with customers, preparing agendas and action plans.
- Collaborate with operations and regional managers to address delays and provide solutions.
- Document and communicate meeting outcomes, logging notes in Salesforce and escalating issues as necessary.
Communication
- Internally: Proactively communicate urgent issues and provide weekly updates on account status.
- Externally: Proactively engage with customers, acknowledging inquiries and ensuring timely follow-ups.
Skills and Qualifications
- Customer Service Orientation: Dedication to exceptional service and long-term relationship building.
- Communication Skills: Proficient in oral and written communication with diverse stakeholders.
- Organizational Skills: Highly organized and detail-oriented, capable of managing multiple tasks.
- Analytical Skills: Strong problem-solving abilities, capable of evaluating alternatives and making decisions.
- Technical Proficiency: Skilled in Microsoft Office (Excel) and routing or dispatching systems.
- Experience: College degree or five years of customer service experience in transportation, logistics, or carrier management. Experience in the automotive remarketing industry is advantageous.